1 Account Setup & Profile Management
Setting up your InkFreakz account properly is the foundation for a great experience on our platform. Whether you're an artist, shop owner, or contest holder, your profile is your digital identity in the tattoo community.
Creating Your Account
Choose the right account type for your needs:
Artist Account
Perfect for tattoo artists looking to showcase work and participate in contests
Shop Account
Ideal for tattoo shops managing artists and guest spots
Client Account
For individuals seeking custom tattoo designs through contests
Profile Completion
Complete your profile to build trust and attract opportunities:
- Profile Photo: Upload a professional headshot or logo
- Bio & Description: Tell your story and highlight your expertise
- Location & Contact: Help others find and connect with you
- Portfolio/Gallery: Showcase your best work (for artists and shops)
2 Subscription Plans & Features
InkFreakz offers flexible subscription plans to meet the needs of different users. Choose the plan that best fits your goals and budget.
Free Plan
- ✓ Basic profile creation
- ✓ Browse contests and artists
- ✓ Limited portfolio uploads
- ✓ Community access
Pro Plan
- ✓ Unlimited portfolio uploads
- ✓ Priority contest visibility
- ✓ Advanced analytics
- ✓ Direct messaging
- ✓ Featured listings
Studio Plan
- ✓ Everything in Pro
- ✓ Multi-artist management
- ✓ Shop branding tools
- ✓ Advanced booking system
- ✓ Priority support
3 Payment Methods & Billing
We accept multiple payment methods to make it easy for you to manage your subscription and contest payments.
Accepted Payment Methods
Visa
Mastercard
American Express
PayPal
Payment Security
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- No card details stored on our servers
- Fraud detection and prevention
Adding a Payment Method
To add or update your payment method:
- 1. Go to Account Settings → Billing
- 2. Click "Add Payment Method"
- 3. Enter your card details securely
- 4. Set as default if desired
- 5. Save and verify the payment method
4 Billing History & Invoices
Keep track of your payments, download invoices, and manage your billing history all in one place.
Accessing Your Billing History
View all your transactions and download invoices:
- • Navigate to Account Settings → Billing History
- • Filter by date range, payment type, or status
- • Click on any transaction to view details
- • Download PDF invoices for your records
- • Export billing data for accounting purposes
Understanding Your Invoice
Your invoices include:
- • Invoice number and date
- • Billing period covered
- • Itemized charges
- • Tax information
- • Payment method used
- • Transaction ID
- • Next billing date
- • Customer support contact
5 Account Security & Privacy
Protecting Your Account
Your security is our priority. Follow these best practices to keep your account safe.
Password Security
- • Use a strong, unique password
- • Enable two-factor authentication
- • Change password regularly
- • Never share login credentials
- • Use a password manager
Privacy Settings
- • Control profile visibility
- • Manage contact preferences
- • Set portfolio privacy levels
- • Configure notification settings
- • Review data sharing options
6 Managing Your Subscription
Upgrading or Downgrading
Change your plan anytime to match your needs:
How to Change Plans:
- 1. Go to Account Settings → Subscription
- 2. Click "Change Plan"
- 3. Select your new plan
- 4. Review changes and pricing
- 5. Confirm the change
Pausing or Canceling
Need a break? You have options:
Pause Subscription
Temporarily suspend billing for up to 3 months while keeping your data
Cancel Subscription
End your subscription and downgrade to free plan
7 Common Billing Issues
Payment Failed or Declined
Common causes and solutions:
- • Check card expiration date and update if needed
- • Ensure sufficient funds are available
- • Verify billing address matches card details
- • Contact your bank to authorize the transaction
- • Try a different payment method
Unexpected Charges
If you see charges you don't recognize:
- • Check your billing history for details
- • Review recent plan changes or upgrades
- • Look for contest-related payments
- • Contact support with transaction details
Refund Requests
Our refund policy:
- • Subscription refunds within 7 days of upgrade
- • Contest refunds based on specific terms
- • Technical issue refunds evaluated case-by-case
- • Submit refund requests through support
8 Account Deletion & Data Export
Important Notice
Account deletion is permanent and cannot be undone. Make sure to export any data you want to keep before proceeding.
Exporting Your Data
Before deleting your account, you can export:
- • Portfolio images and descriptions
- • Contest submissions and history
- • Profile information and settings
- • Billing history and invoices
- • Messages and communications
Deleting Your Account
To permanently delete your account:
- 1. Cancel any active subscriptions
- 2. Export data you want to keep
- 3. Go to Account Settings → Delete Account
- 4. Enter your password to confirm
- 5. Account will be deleted within 30 days